Guardian is proud to announce that 24 of our communities were recognized in Ellis' 2022 Customer Experience Best in Class Awards!
Ellis presents this prestigious award to the top 10% of communities based on the results of resident surveys across five touchpoints – lead conversion, move-in, maintenance, pre-renewal, and move-out. Award winners achieved the highest loyalty scores from resident surveys with an average of 93%.
New this year, Ellis also recognized the Customer Experience Top 10, highlighting the best of the best. We are thrilled to announce that Guardian took the top positions, with four properties in the Top 10! Highland Square (Cottonwood AZ) and Sunrise Estates (The Dalles, OR) tied for first place, Orchards Plaza (McMinnville, OR) was awarded third place, and Cypress Point (Casa Grande, AZ) rounded out the Top Ten at number ten.
Congratulations to our Top Ten winners, and all our Ellis Customer Experience Best in Class Winners! Thank you for embracing Guardian’s values, and providing professional, respectful, helpful, and dependable customer service.
#1 (tie) – Highland Square (Cottonwood, AZ)
#1 (tie) – Sunrise Estates (The Dalles, OR)
#3 – Orchards Plaza (McMinnville, OR)
#10 – Cypress Point (Casa Grande, AZ)
#22 – Heritage Glen (Coolidge, AZ)
#23 – Terrace at Mount Scott (Happy Valley, OR)
#29 – Miracles Central (Portland, OR)
#31 – Oakmont (Tigard, OR)
#34 – Discovery Point (Mesa, AZ)
#35 – Belmont Dairy (Portland, OR)
#36 – Coronado Glen I (Wickenburg, AZ)
#40 – Queen Anne (Lebanon, OR)
#46 – Aspen Ridge (Cottonwood, AZ)
#49 – East Fair Terrace (Gresham, OR)
#51 – Murray Woods (Beaverton, OR)
#60 – Prairie View (Eugene, OR)
#66 – Crystal Lake (Milwaukie, OR)
#70 – The Village (Monmouth, OR)
#79 – Merlo Station (Beaverton, OR)
#94 – Creekside Village (Beaverton, OR)
#112 – Alpine Ridge (Mount Vernon, WA)
#114 – Quail Run (Vancouver, WA)
#117 – Penzance Court (Milwaukie, OR)
#122 – Indian Creek Court (Hood River, OR)
To be eligible to compete for the 2022 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must be on the Ellis Resident Survey Program for at least nine months in 2022 and have 10 or more completed surveys. These properties not only achieved the highest loyalty scores from resident surveys with an average of 93% but also responded to the resident an average of 91% of the time a survey was completed. These properties also responded to residents within an average of 5.7 days, more than 0.5 days faster than other properties. Read the entire list of Ellis Customer Experience Best in Class Awards here.