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Guardian Leadership Conference Stage with Hollie Forsman

2022 Guardian Leadership Conference

Last week our team members gathered in a hybrid/virtual format for the 2022 Guardian Leadership Conference. After taking a year off due to the pandemic, everyone was excited to spend time together to learn and celebrate the past year.

Led by an outside facilitator, we spent the morning working through the Insights Discovery program. This self-awareness tool helps people understand their own and others’ communication preferences to have more respectful, productive, and positive working relationships. In virtual breakout rooms, groups discussed their communication style, their strengths, and the value they bring to the team.

The afternoon focused on leadership. VP of Property Operations Hollie Forsman discussed what it means to be a leader and the difference between a leader and a manager. Top takeaways include:

  • We are all leaders – no matter the position or title.
  • We are all different – and it is important to recognize and navigate our differences with communication.

Compliance, Business Systems, Marketing, Maintenance, and HR shared departmental updates. Finally, Guardian President Tom Brenneke shared his outlook on our business, the market, and the future.

Celebrating Guardian’s Successes

A time to invest in our team members’ growth and development, the 2022 Guardian Leadership Conference also celebrated the prior year’s accomplishments. We are proud to recognize the following individuals for their achievements in 2021:

GOLD Awards

Peer-nominated, our Guardian GOLD awards celebrate those that have gone above and beyond their duties in the past year. We had 60 individuals nominated by their peers for consideration this year. The selection committee reviewed the 90 submissions that came in and considered the following, as appropriate for the award: occupancy record, financial management, shops and survey scores, certification completions, and work order completion rate.

  • Stephanie Kerr – Conventional Manager of the Year
  • Mary Trujillo – Affordable Manager of the Year (≥100 units)
  • Ashley Ingram – Affordable Manager of the Year (<100 units)
  • Luis Vazquez – Maintenance Lead of the Year
  • Shane Ralston – Maintenance Technician of the Year
  • Melina Reynoso – Chief Closer
  • Kevin Burke – Above & Beyond in Property Management
  • Allison Christensen – Above & Beyond in Support
  • Ed Byerly – Above & Beyond in Maintenance
  • Dylan Wilson – Maintenance Rookie of the Year
  • Jade McDonald – Property Management Rookie of the Year

Years of Service

Guardian is proud of the tenure of our team members! We celebrate that 30% of our team members have greater than five years of employment with Guardian. Congratulations to the individuals below who met Years of Service milestones in 2021:

25 Years of Service

  • Sheila Robertson

20 Years of Service

  • Gaspar Parscual-Gaspar
  • Leopoldo Morales
  • Robin Smithburg

15 Years of Service

  • Annette Houk
  • Beth Danskine-Klein
  • Marina Cochran

10 Years of Service

5 Years of Service

  • Fawn Rininger
  • Garrett Percox
  • Leovardo Delgado
  • Michael Lyon
  • Michelle Jones
  • Raileen Cobbs

2021 Maintenance Employee of the Month

Mid-2021, we rolled out a new monthly Maintenance Employee of the Month program. Congratulations to our recipients in 2021:

  • Adrian Guirado, Fort Vancouver Terrace
  • Leo Morales, Oakmont
  • Anthony Okoye, Patton Home
  • James McKinnon, Discovery Point
  • Shane Ralston, Quail Run

Top Shops

Our Top Shop awardees met or exceeded a 90% score from their mystery shopper in 2021.

  • Amanda Rescoe
  • Amanda Rollins*
  • Amy Pariseau
  • Anna Phillips*
  • Aquaquinetta Scott
  • Ashley Ingram**
  • Ashley Villalobos**
  • Charity Kelley-White*
  • Chelsea Fredricksen*
  • Cheryl Ponter
  • Christina Berganio*
  • Cliff Hughes*
  • David Seid**
  • Debra Rodriguez
  • Devon Santiago
  • Dodie Chalmers*
  • Elaine Joseph**
  • Emily Klaus**
  • Fashia Skjelstad*
  • Irene Hazel*
  • Jackie Nairn
  • Jim Smithburg
  • Jose Felipe-Flores*
  • Josh Byers
  • Julie Mallonee**
  • Julie Mozingo**
  • Kevin Burke
  • Kimberly Hendricks
  • Kristen Tyler
  • Lacey Bowman*
  • Lachelle Temperini
  • Lisa Lucio*
  • Lisa Simonson*
  • Loana Hoots*
  • Louie Rea
  • Macey Tucker*
  • Mary Blakey*
  • Mary Trujillo*
  • Melina Reynoso*
  • Michelle Jones**
  • Mike Barbieri*
  • Pamela Lopeman**
  • Railene Cobbs
  • Rebecca Seid*
  • Robert Faulconer*
  • Stephanie Kerr*
  • Stephen Hampton*
  • Tammy Herrera
  • Tammy Hubbard
  • Tiara Hayes
  • Tiesha Watts*
  • Warren Blanchard**

*Recipient received multiple scores of 90% or above in 2021.

**Recipient received multiple perfect 100% scores in 2021.

Resident Surveys

Properties awarded Best in Class had higher than a 90% average Loyalty Score from our Ellis Resident Survey program.

  • Acadia Gardens*
  • Coronado Glen
  • Cypress Point*
  • Discovery Point*
  • Discovery View*
  • Fairhaven Gardens
  • Farmington Meadows
  • Heritage Glen
  • Highland Square*
  • Indian Creek Court*
  • Indian Creek Village
  • Merlo Station*
  • Miracles Central*
  • Murray Woods*
  • Oakmont*
  • Orchards Plaza*
  • Quail Run*
  • Raymond House*
  • Sunrise Estates
  • Terrace at Mount Scott*
  • Towne Square
  • Vah-ki Court
  • Villas on Sixth Apartment Homes*
  • Windsor Square*

*Properties were also awarded the 2021 Ellis Customer Experience Best in Class Award for Resident Surveys. Learn more >>

Congratulations to all our award recipients!

Next Article:
Guardian welcomes Jack Doyle as Asset Manager

Jack Doyle